Qumulo Care Proactive Monitoring

IN THIS ARTICLE

• Outlines Qumulo's Cloud-based Monitoring and Remote Support

REQUIREMENTS

• Cloud-based monitoring and Remote Support enabled in Web UI under Support > Qumulo Care. 

DETAILS

Qumulo Care offers customers the ability to enable two support features on their Qumulo cluster:

• Cloud-Based Monitoring

• Remote support

Cloud-Based Monitoring is an internal monitoring tool that allows Qumulo’s Customer Success team to proactively monitor your cluster. Enabling this feature in the Support tab of our UI allows the cluster to send detailed diagnostic data over an encrypted connection to a Qumulo Support cloud instance. Additional details of what is sent can be seen in the screenshot above. Qumulo has developed a proprietary application that aggregates cluster diagnostic data, and sends alerts to our Customer Success team, should an issue arise.

Remote Support gives Qumulo’s Customer Success team remote access to your cluster for diagnostic purposes only. This leverages industry standard encryption technologies that ensure our connectivity is secure. This feature is typically used when Qumulo’s Customer Success team is assisting with a code update or diagnostic/troubleshooting at the command line. This also prevents customers from having to manually run commands and send out bulky diagnostic log packages and can be enabled on an as needed basis.

• Log uploads, while not shown in the UI, can be initiated manually by a member of the Customer Success team. Logs & other pertinent diagnostic data are sent to a private Amazon EC2 instance for analysis by our support team.
• If you choose to enable Cloud-Based Monitoring & Remote support, and we highly recommend that you do, the following protocols/ports need to be allowed to the following destination hostnames:

RESOLUTION

You should now be able to utilize Qumulo Care's proactive monitoring services.

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