IN THIS ARTICLE
Provides an overview of Qumulo's Cloud-Based Monitoring and Remote Support
- Cluster running Qumulo Core
- Qumulo's Cloud-Based Monitoring enabled
- Qumulo's Remote Support enabled & VPN keys installed
- Protocols/ports allowed to the following destination hostnames as outlined in the table below:
Proxy Forwarding [if applicable]
Qumulo Care offers customers the ability to enable two support features on their Qumulo cluster. Qumulo's Cloud-Based Monitoring enables our team to proactively detect potential problems and Qumulo's Remote Support allows access to your cluster via a VPN connection to troubleshoot and resolve problems remotely.
Cloud-Based Monitoring is an internal monitoring tool that allows Qumulo’s Customer Success team to proactively monitor your cluster. Enabling this feature allows the cluster to send detailed diagnostic data over an encrypted connection. Qumulo has developed a proprietary application that aggregates cluster diagnostic data and sends alerts to our Customer Success team should an issue arise.
Remote Support gives Qumulo’s Customer Success team remote access to your cluster for diagnostic purposes only. This leverages industry standard encryption technologies that ensure our connectivity is secure. This feature is typically used when Qumulo’s Customer Success team is assisting with a code update or diagnostic/troubleshooting at the command line. Utilizing Remote support prevents customers from having to manually run commands and send out bulky diagnostic log packages and can be enabled on an as needed basis.
We highly recommend that you enable both Remote Support and Cloud-Based Monitoring so that our team can provide fast support when you need it the most. Reference Qumulo's Cloud-Based Monitoring and Qumulo's Remote Support articles for additional details on these support features.
You should now have an overall understanding of Qumulo Care's Proactive Monitoring
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