Qumulo Care is always happy to help...even the Grumpquats!
Get the info you need by...
- Opening a Case
- Messaging us via Slack if you're a current customer
- Sending an email to firstname.lastname@example.org
- Calling (855) 4-QUMULO or (855) 478-6856
- Reviewing articles on our Knowledge Base
- Chatting with the Qumulo team and other customers on Qumulo Community
The Qumulo Care team is available Monday through Friday from 5:00 AM to 5:00 PM PT for North American customers and 9:00 AM to 5:00 PM BST for EMEA customers to answer incoming questions and requests. During off hours, a member of our team is on call 24/7 for situations when you need help the most.
Qumulo Care SLA
Qumulo Care is rewriting the customer success rulebook. Every Customer Success Manager has deep experience working with file storage systems and understands the associated workflows and applications to get you the answers you need, fast.
Our team doesn't read a phone script and pass you off – we know how to help!