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Qumulo's Remote Support


Outlines the configuration and support process for Qumulo's Remote Support


  • Cluster running Qumulo Core
  • VPN keys installed on the cluster
  • Protocols/ports allowed to the following destination hostnames as outlined in the table below:
 Feature  Protocol    Ports  Destination
 Remote Support  tcp  443
 Log Uploads  tcp  443

IMPORTANT! If your company has an intrusion detection device or firewall that performs SSL/HTTPS Deep Packet Inspection, you will need to add an exception for the IP address. Run the command below on your cluster to identify the IP address for



Remote Support allows access to your cluster so that Qumulo Care can troubleshoot and resolve problems remotely. Using a secure VPN connection accessed only by Qumulo, the following information is available to an authorized Qumulo Care team member to provide help when you need it the most. 

  • Cluster name and number of nodes
  • Performance and capacity statistics
  • Notification of hardware and software issues
  • Configuration data including users, groups, shares and exports
  • Logs, stack traces, and core dumps

Remote Support relies on a VPN connection from your cluster to a server accessed only by Qumulo using industry standard authentication and encryption. To secure this connection, VPN Keys are installed on each Qumulo node in /etc/openvpn at initial installation. Once Remote Support is enabled on your cluster, an authorized member of the Qumulo Care team can open a connection to your cluster via the openvpn tunnel that is closed by default. This connection will remain established for a fixed period of four hours or can be modified per customer security requirements if necessary. 

NOTE: Qumulo Core does not currently support VPN connections via IPv6 configurations.


Qumulo Core Web UI

  • Hover over the Support menu and click Qumulo Care


  • Click the Edit button for Remote Support


  • Enable Remote Support by selecting Yes or disable Remote Support by selecting No


  • Click Save 

Once enabled, Remote Support will display as Connected on the Qumulo Care page. 



To enable via the qq CLI, run the following command from a node:

qq set_monitoring_conf --vpn-enabled

Run the command below to disable Remote Support:

qq set_monitoring_conf --vpn-disabled

Lastly, verify the cluster's support configuration by using the following command:

qq monitoring_conf


  • Customer initiates VPN connection by enabling (disabled by default) Remote Support option
  • Customer will notify Qumulo Care team that Remote Support is enabled
  • Authorized Qumulo Care support team member will activate openvpn connection creating a tunnel from the customer Qumulo cluster to server
  • Qumulo Care support team member will initiate ssh from Qumulo HQ to server
  • Qumulo Care support team member will initiate ssh via established openvpn tunnel from to customer cluster
  • Qumulo will use connection to troubleshoot and upload logs first to then to S3 bucket
    • Log uploads, while not shown in the UI, can be initiated manually by a member of the Customer Success team. Logs & other pertinent diagnostic data are sent to a private Amazon EC2 instance for analysis by our support team.
  • Qumulo will notify customer to deactivate Remote Support once troubleshooting is complete
  • Customer disables remote support via the Web UI, CLI or API

Click image to enlarge

We highly recommend that you enable Cloud-Based Monitoring with Remote Support so that our team can proactively provide fast support when you need it the most. Reference the Qumulo's Cloud-Based Monitoring article for additional details.


You should now be able to successfully utilize Qumulo's Remote Support 


Install VPN keys on a Cluster

Qumulo Care Proactive Monitoring

Qumulo's Cloud-Based Monitoring

QQ CLI: Monitoring and VPN


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