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Troubleshooting Replacement of Drives that Qumulo Core Doesn't Support

IN THIS ARTICLE 

This article explains how to troubleshoot the replacement of drives that Qumulo Core doesn't support.

DETAILS

Qumulo Core might fail to recognize vendor-provided drive replacements as supported. The following are some common scenarios and resolutions.

  • Drive Firmware is Outdated: Through continuous testing of supported drives, we occasionally determine that certain drive firmware might be a data loss risk. For help with updating the firmware to a supported version, contact Qumulo Care.
  • Drive Firmware is Newer than Qumulo Core Support: As drive manufacturers release new firmware, we might require testing of the firmware before allowing you to install it on drives in Qumulo systems. For help with updating the firmware to a supported version, contact Qumulo Care.
  • Drive is Newer than Qumulo Core Support: As drive manufacturers change drive availability, we occasionally deploy new drive models. For help with installing an up-to-date Supported Drive List (to allow Qumulo Core to recognize newly qualified drives), contact Qumulo Care.
    Important: To ensure reliability and continued compatibility between drives and Qumulo Core, update Qumulo Core regularly.
  • Incorrect Drive Received: If you believe that you might have received an incorrect drive from a vendor, contact the vendor to exchange the drive for a supported one.

 

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