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Updating HPE Platform Firmware by Using HPE Service Packs (SPPs)

IN THIS ARTICLE

This article explains how to update the firmware on HPE Apollo 4200 Gen9, HPE Apollo 4200 Gen10, and HPE ProLiant DL325 Gen10 Plus nodes if the Qumulo Care Team instructed you to use the HPE Service Pack (SPP) for the firmware update.

Note: If the Qumulo Care Team instructed you to use the Qumulo Core Installer for the firmware update, see Updating HPE Platform Firmware by Using the Qumulo Core Installer. For guidance on the correct procedure to follow, contact the Qumulo Care Team.

REQUIREMENTS

  • Direct or networked KVM access to the node
  • An HPE SPP from the Qumulo Care Team
    Note: This process doesn't upgrade the Qumulo Core software.

DETAILS

Caution
  • When updating a live cluster, you must run this procedure on one node at a time. Not doing this can result in cluster-wide data loss.
  • Update firmware using only HPE Service Packs (SPPs) from Qumulo Care. Don't install unsupported firmware updates on HDDs, SSDs, or individual hardware components unless Qumulo Care instructs you to do so.

Qumulo periodically releases new firmware versions for your HPE nodes. To make your cluster compatible with the latest HPE firmware, you must use a Qumulo-certified SPP from the Qumulo Care Team.

⚠️ Important
  • You must perform this procedure on every node in your cluster.
  • After you perform a firmware update on one node, you must wait for the newly updated node to rejoin the cluster and re-enter protected status (this is typically a 30-minute offline period) before you continue to the next node.

To Update the Firmware by Using the IPMI (iLO) Port

  1. Mount the .iso file from the SPP as a virtual optical drive.
  2. On a workstation or a virtual machine in your data center, click Remote Console & Media > Virtual Media URL, and enter the URL to the .iso file.
  3. To stop the QFSD service and power-cycle your node, connect to your node’s IP address through SSH and run the following commands.
    sudo qsh
    sudo service qumulo-qfsd stop
    sudo ipmitool power cycle
    The node reboots to the Smart Update Firmware Boot Menu.
  4. When the firmware update is complete, unmount the virtual optical drive.
  5. Reboot the node.

To Update the Firmware by Using a USB Drive

  1. Copy the .img file from the SPP to a USB drive.
  2. Insert the USB drive into the node.
  3. To stop the QFSD service and power-cycle your node, connect to your node’s IP address through SSH and run the following commands.
    sudo service qumulo-qfsd stop
    sudo ipmitool power cycle
  4. After the node reboots, press F11 to enter the boot menu.
    The node reboots to the Smart Update Firmware Boot Menu.

  5. After 10 seconds, the SPP starts in Automatic mode.
  6. When the firmware update is complete, remove the USB drive.
  7. Reboot the node.

RESOLUTION

You can now update the firmware on an HPE Apollo 4200 Gen9, HPE Apollo 4200 Gen10, or HPE ProLiant DL325 Gen10 Plus node.

ADDITIONAL RESOURCES

IPMI (iLO) Quick Reference Guide for HPE Apollo 4200

Create a Qumulo Core USB Installer Key

Contact Qumulo Care!

 

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