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Updating HPE Platform Firmware by Using HPE Service Packs (SPPs)

⚠️ Important: The HPE Apollo 4200 Gen 9 90T, 180T, and 288T platforms will reach their End of Platform Support (EoPS) on April 20, 2025.

This article explains how to update the firmware on HPE Apollo 4200 Gen9, HPE Apollo 4200 Gen10, HPE ProLiant DL325 Gen10 Plus, and HPE Alletra 4110 nodes by using an HPE Service Pack (SPP).

REQUIREMENTS

  • Direct or networked KVM access to the node
  • An HPE SPP
    Note: This process doesn't upgrade the Qumulo Core software.

DETAILS

Caution
  • When updating a live cluster, you must run this procedure on one node at a time. Not doing this can result in cluster-wide data loss.
  • Update firmware by using only HPE Service Packs (SPPs). Don't install unsupported firmware updates on HDDs, SSDs, or individual hardware components unless Qumulo Care instructs you to do so.
⚠️ Important
  • You must perform this procedure on every node in your cluster.
  • After you perform a firmware update on one node, you must wait for the newly updated node to rejoin the cluster and re-enter protected status before you continue to the next node.

To Update the Firmware by Using the IPMI (iLO) Port

  1. Mount the .iso file from the SPP as a virtual optical drive.
  2. On a workstation or a virtual machine in your data center, click Remote Console & Media > Virtual Media URL, and enter the URL to the .iso file.
  3. To stop the QFSD service and power-cycle your node, connect to your node’s IP address through SSH and run the following commands.
    sudo qsh
    sudo service qumulo-qfsd stop
    sudo ipmitool power cycle
    The node reboots to the Smart Update Firmware Boot Menu.
  4. When the firmware update is complete, unmount the virtual optical drive.
  5. Reboot the node.

To Update the Firmware by Using a USB Drive

  1. Copy the .img file from the SPP to a USB drive.
  2. Insert the USB drive into the node.
  3. To stop the QFSD service and power-cycle your node, connect to your node’s IP address through SSH and run the following commands.
    sudo service qumulo-qfsd stop
    sudo ipmitool power cycle
  4. After the node reboots, press F11 to enter the boot menu.
    The node reboots to the Smart Update Firmware Boot Menu.

  5. After 10 seconds, the SPP starts in Automatic mode.
  6. When the firmware update is complete, remove the USB drive.
  7. Reboot the node.
  8. To check the cluster's ability to tolerate a node going offline, use SSH to connect to a node in the cluster and run the following commands.
    Important: If either of the following commands doesn't produce the expected values, the reprotection process is still in progress.
    • When you run the qq protection_status_get command, the value for remaining_drive_failures must match that of max_drive_failures and the value for remaining_node_failures must match that of max_node_failures.
    • When you run the qq restriper_status command, ensure that one of the following values appears (depending on your cluster's version of Qumulo Core).
      • "state": "FINISHED"
      • "state": "NOT_RUNNING"
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